Frequently Asked Questions​

Tranquil Home is a Referral Agency which outsources domestic cleaning jobs to the best independent domestic workers/housekeepers San Diego has to offer. The independent cleaners are registered and under contract with us. The housekeepers receive a 1099 at the year’s end and the housekeepers are not employees of Tranquil Home.

Tranquil Home hand picks the absolute best cleaners San Diego has to offer. We only refer 1-5% of the cleaners we interview and meet. The core value behind Tranquil Home is to offer superior quality, and customer care. Tranquil Home takes extensive measures to make sure only the best get to clean for our clients. Our hiring process includes multiple interviews, a written cleaning knowledge test, a national & DMV background check, professional reference checks and a tester house before we refer cleaners to our clients. Our referred cleaners are all fluent in English, and are paid up to and over double minimum wage. We believe in livable wages to ensure our referred cleaners are happy.

For regular maintenance cleanings we charge $38 per hour/per person, and full deep cleanings we charge $45 per hour/per person. Please note that if you only need 1-2 deep cleaning items we do not charge you the full deep cleaning rate.

Payment is due and payable at the end of the service provided. Cash, check, debit or credit cards are accepted. Please make checks payable to Tranquil Home Personnel Service. Please call our office prior to the service if paying by debit or credit card. We accept Visa, MasterCard, American Express or Discover.

Yes, if your cancellation falls within 24 hours of the cleaning we have a $25 fee. If you cancel outside of 24 hours of your appointment there is no fee.

Tranquil Home offers regular maintenance cleanings, Deep Cleanings, Vacancy Cleanings, Post Construction Cleanings, Before and After Party Cleanings, and Vacation Rental Cleanings.

A Deep Cleaning includes all of the basics and includes baseboards, blinds, window sills, window tracks, a spot cleaning of the inside of the window, light fixtures, inside fridge/freezer, inside oven, and insides of cabinets and drawers.

It is entirely up to you if you would like to be home. For first time cleanings our referred cleaners like to do a walk through with you at the end of the service to make sure you are happy with everything.

If you cannot be home to let the Cleaning Consultant in you may leave a key in a lock box or make any other arrangements that suit you for entry.

Tranquil Home does not provide supplies; however, we refer only Cleaning Consultants that use non toxic, non chemical cleaning products which can include products like; Earth Friendly Products, Vinegar, Dr. Bronner’s Castile Soap, Bon Ami, and Essential Oils like Tea Tree, Eucalyptus, and Lavender.

Tranquil Home always tries to book the same cleaner with the same client, however we do not guarantee this. If a new referred cleaner will be coming to your home we will always notify you in advance.

Tranquil Home’s referred cleaners do not do large areas of grout, full windows/screens and outsides of windows, or steam clean carpets. For large areas of grout we recommend calling a company that uses high pressure steamers/commercial equipment. We can refer a window cleaner for you, just note that this is a separate service and separate pricing, our housekeepers do not clean the windows themselves.

Tranquil Home has a 3 hour minimum, if you do not feel that your home warrants 3 hours, our referred cleaners are happy to do some deep cleaning items to fill this time. Please note that for all jobs under 4.5 hours, a single cleaner is sent. For jobs over 4.5 hours, typically a team of two is sent.