Frequently Asked Questions​

Thank you for asking! Yes, you can always leave cash for your cleaner. Alternatively, we’re happy to provide you with your cleaner’s VENMO handle, or you can add a tip to your credit card.

We ask all clients to please kindly give us a minimum of 48 hours notice for cancellations. If you do cancel with less than 48 hours notice we do have a $50 per cleaner cancellation fee.

Tranquil Home offers regular maintenance cleanings, Deep Cleanings, Vacancy Cleanings, Post Construction Cleanings, Before and After Party Cleanings, and Vacation Rental Cleanings.

All surface areas sanitized/cleaned (counters, sinks, outsides of cabinets)

Stove Top

Microwave

Toaster

Outsides of Appliances

Dusting common areas & bedrooms

Toilets

Tubs/Shower doors/walls

Bathroom fixtures wiped

All floors vacuumed and mopped

Trash is taken out

**Please note our cleaners don’t move heavy furniture, however, we’re happy to clean underneath couches using a vacuum extension or swiffer**

Deep Cleaning includes the following:

Insides all cabinets and drawers (****Important: this is done, only if the home is vacant****)

Inside Fridge/Freezer

Inside Oven

Baseboards

Blinds

Window sills/tracks

Ceiling fans (if any)

Patio swept

Sliding glass door spot cleaned

Light switches/doors/light fixtures

All the basics (below)

All surface areas sanitized/cleaned (counters, sinks, outsides of cabinets)

Stove Top

Microwave

Toaster

Outsides of Appliances

Dusting common areas

Toilets

Tubs/Shower doors/walls

Bathroom fixtures wiped

All floors vacuumed and mopped

Trash is taken out

**Please note our cleaners don’t move heavy furniture, however, we’re happy to clean underneath couches using a 

vacuum extension or swiffer**

**Also if the home is a level 6-10 dirty (above average) we definitely recommend texting us pictures so we can make sure eco-friendly cleaning products are suitable 

**It’s usually kitchen, appliances, bathrooms, and blinds that take the longest. Bedrooms/common areas (minus blinds,) move pretty fast.

You can customize your cleaning however you like. Just let us know if you would like any deep cleaning items done and we can add this to your priority list. 

Yes, we can clean behind large appliances, however, we ask that you or someone else pull out the appliance so the cleaner can clean behind it. We do not move appliances to prevent breaking and injury.

The cleaners can spot clean the walls in dirty areas, yes. However, we do not clean walls top to bottom. We do not clean ceilings either. 

Blinds are either dry dusted with a microfiber towel (if they are lightly dusty,) or if dirty cleaned with a gentle all-purpose cleaner and a damp microfiber towel. Blinds, depending on the quantity and dirt level of them can be very time-consuming. If you do have old sunbaked delicate blinds, we recommend replacing over cleaning as it is likely they will break if hand cleaned.

Tranquil Home does not offer grout cleaning, full windows/screens and outsides of windows, or steam clean carpets. For large areas of grout, we recommend calling a company that uses high-pressure steamers/commercial equipment. We can refer a window cleaner for you, just note that this is a separate service and separate pricing, our housekeepers do not clean the windows themselves.

If you need a small area of grout scrubbed, or a sliding glass door spot cleaned we can of course help with this.

Currently, due to COVID-19 we actually prefer if clients can book when they’re not home or when they can isolate into another room. It is entirely up to you if you would like to be home. For first time cleanings our referred cleaners like to do a walk through with you at the end of the service to make sure you are happy with everything. The cleaner will text or call you 15-20 minutes before being finished if you’re not home.

Tranquil Home has a one cleaner 3-hour minimum. If you do not feel that your home warrants 3 hours, our cleaners are happy to do some deep cleaning items to fill this time. Please note that for all jobs under 4.5 hours, a single cleaner is sent. For jobs over 4.5 hours, typically a team of two is sent.

I’m sorry we do not do same-day appointments, as we do not have employees on-call.

Yes, we offer 5% off for bi-weekly or weekly services.

Yes, Tranquil Home has a business license. We are also an S Corporation under the name Tranquil Home. We carry both general liability insurance and worker’s comp insurance.

Tranquil Home’s cleaners can clean underneath beds, couches, desks, dressers, and other furniture. Please note, we do not move furniture, however can swiffer or vacuum (with an extension) underneath furniture. Please kindly request this if you would like all furniture to be cleaned underneath. 

Tranquil Home’s management is very selective when hiring. All of our employees are hand-picked based on several factors relating to skill and character. We do a full national background check, a DMV background check, require a minimum of 3 professional references, and do social media screening. All new employees are then trained and practice on “tester homes” before we have them clean for our clients. The is process allows us to assess is competent and reliable ensuring the best quality cleanings for our clients.

Currently, all Tranquil Home employees have signed an Employee Health Reporting Agreement which requires all employees to self-monitor daily for all COVID-10 symptoms, and any signs of illness. Additionally, it requires all employees must report if they are either diagnosed or exposed to COVID-19.

Tranquil Home is not servicing any homes where residents or guests have any contagious illnesses.

We are sending out a comprehensive health survey the evening before each serviced home to ensure that their household is healthy. We are asking all clients to kindly please book their cleaning appointment when they’re either not home or can completely isolate in another room.

We do our very best to avoid accidental breakage but occasionally an accident may occur. If you have sentimental or one-of-a-kind breakables, antiques, etc, we recommend you put them away on cleaning day or making a note to not have them touched. If we do have accidental breakage, we will contact you to make arrangements for replacement or repair. *Blinds and Plantation Shutters have parts made of plastic that wear out over time. We are as careful as possible when handling these items but cannot be responsible for parts that happen to wear out the moment we clean them.

Due to the number of clients and employees we have, we do not take keys. Instead, we suggest a lockbox or hide-a-key depending on what you are most comfortable with.

Yes, our employees must be able to read and speak English fluently because we offer customized cleanings for our clients.

All Tranquil Home employees love pets, however, if you feel you have an aggressive pet or a pet that will interfere with your cleaners work, we suggest to kindly book your appointment when someone is there to help. If you have an indoor-only cat please let us know so we can make sure your pet does not get out.

Yes, we can do organizing for you. We just need to know what you need to be organized and for approximately how long you will need it. 

We can wash/dry and put back on linens if you have a washer/dryer in your home. Please just let us know if you need the beds stripped or if the dirty lines are located in a basket. If you have backup sets of linens please let us know the location of them, we are able to wash towels too.

Yes, our cleaners can offer laundry services if you have a washer/dryer in your home. We do not offer off-site laundry. If you do need laundry done we just ask if you can please let our office or the cleaner know the location of your dirty laundry, the setting you would like it washed and dried on, and if you would like the clothes and or linens put away/on beds. Please make sure to separate any clothes you do not want machine washed. 

Our cleaners are supplied with eco-friendly brands like; Bon Ami; Vinegar; Earth Friendly Products aka ECOS; Essential Oils; BetterLife; Mrs. Meyers; Seventh Generation; BioKleen; EcoMe; and Aunt Fannies.

If you have special requirements for your cleaning due to health reasons or personal preference please let us know. We’re happy to use your products if needed.

Yes, and no. If you have extremely high dirt levels (e.g your bathtub is black) then you may need bleach. Eco-friendly brands do sanitize and clean very well but for extremely dirty homes you may just need bleach, in which case we might not be the best match for you. In order to determine this, if you are unsure, we recommend texting us pictures of the high dirt areas to 858.848.0881.