FAQs

When it comes to house cleaning in San Diego, CA, Tranquil Home is the optimal choice for standard and deep cleaning as well as post-renovation, new construction, and move-in move-out cleaning. If you're hoping to find house cleaning services in San Diego, browse our FAQs below to learn more about what our professional cleaning services can do for you.

Tranquil Home offers a wide range of professional eco-friendly cleaning services, including Standard Cleanings, Deep Cleanings, Move In / Move Out Cleanings, Post Renovation Cleanings, New Construction Cleanings, Before and After Party Cleanings, and Vacation Rental Cleanings. Find out more here.

You can schedule our cleaning services as often as you need them. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or even one-time cleanings.
Our cleaning professionals are fully equipped with all the necessary supplies and equipment to clean your home effectively. However, if you have specific preferences, we’re open to discussing them.
We understand the importance of security, and our staff undergo thorough background checks and are trained to respect your privacy and belongings. We also ensure that your personal information remains confidential.
By harnessing the power of natural, eco-friendly alternatives, we do an amazing job cleaning and leaving your home fresh while safeguarding your health and the environment.
We encourage open communication. While our team does an amazing job of covering all areas of your space, you can let us know about any specific areas or tasks you’d like our cleaning company to prioritize, and we’ll do our best to accommodate.
While our house cleaner team takes every precaution to ensure the safety of your belongings, accidents can happen. In the rare event of any damage, we have a process in place to address such situations and work towards a resolution.
Our standard and deep cleaning services do a fantastic job of covering all kinds of residences, from single-family homes to apartments and vacation rentals.
Getting started with our top house cleaning services is easy. Reach out through our website or phone; we’ll guide you through scheduling your first cleaning appointment and discussing your specific needs.

Tranquil Home charges a flat $60 per hour per person for all cleaning services.

Tranquil Home only takes credit/debit for payments.

You can secure your appointment online by adding your debit/credit info into your personal digital wallet through our Client Hub. We will then contact you after the cleaning with your balance before running your card.

Thank you for asking! Yes, you can always leave cash for your cleaner. Alternatively, we’re happy to provide you with your cleaner’s VENMO handle, or you can add a tip through your credit card.
We ask all clients to please kindly give us a minimum of 48 hours notice for cancellations. If you do cancel with less than 48 hours notice, we have a $50 per cleaner cancellation fee.
  • All surface areas sanitized/cleaned (counters, sinks, outsides of cabinets)
  • Stove Top
  • Microwave
  • Toaster
  • Outsides of Appliances
  • Dusting common areas & bedrooms
  • Toilets
  • Tubs/Shower doors/walls
  • Bathroom fixtures wiped
  • All floors vacuumed and mopped
  • Trash is taken out

**Please note our cleaners don’t move heavy furniture, however, we’re happy to clean underneath couches using a vacuum extension or swiffer**

Our deep cleaning service targets often-neglected areas, including baseboards, behind furniture, light fixtures, and other hidden spaces, ensuring a thorough clean that revitalizes your home from top to bottom.

Deep Cleaning includes the following:

  • Insides all cabinets and drawers (****Important: this is done, only if the home is vacant****)
  • Inside Fridge/Freezer
  • Inside Oven
  • Baseboards
  • Blinds
  • Window sills/tracks
  • Ceiling fans (if any)
  • Patio swept
  • Sliding glass door spot cleaned
  • Light switches/doors/light fixtures
  • All the basics (below)
  • All surface areas sanitized/cleaned (counters, sinks, outsides of cabinets)
  • Stove Top
  • Microwave
  • Toaster
  • Outsides of Appliances
  • Dusting common areas
  • Toilets
  • Tubs/Shower doors/walls
  • Bathroom fixtures wiped
  • All floors vacuumed and mopped
  • Trash is taken out

**Please note our cleaners don’t move heavy furniture, however, we’re happy to clean underneath couches using a vacuum extension or swiffer**

**Also if the home is a level 6-10 dirty (above average) we definitely recommend texting us pictures so we can make sure eco-friendly cleaning products are suitable

**It’s usually kitchen, appliances, bathrooms, and blinds that take the longest. Bedrooms/common areas (minus blinds) move pretty fast.

You can customize your cleaning however you like. Just let us know if you would like any deep cleaning items done and we can add this to your priority list.

Yes, we can clean behind large appliances, however, we ask that you or someone else pull out the appliance so the cleaner can clean behind it. We do not move appliances to prevent breaking and injury.

Our cleaners can spot clean the walls in dirty areas, yes. However, we do not clean walls from top to bottom. We do not clean ceilings either.

Blinds are either dry dusted with a microfiber towel (if they are lightly dusty) or cleaned with a gentle all-purpose cleaner and a damp microfiber towel (if they are dirty).

Depending on the quantity and dirt level of blinds, they can be very time-consuming. If you do have old sun-baked delicate blinds, we recommend replacing over cleaning as it is likely they will break if hand cleaned.


We do not specialize in professional/steam carpet cleaning, upholstery cleaning, professional window cleaning (full windows/screens and outsides of windows), grout cleaning, and high-pressure washing concrete/stucco.

For large areas of grout, we recommend calling a company that uses high-pressure steamers/commercial equipment. If you need a small area of grout scrubbed or a sliding glass door spot cleaned, we can of course help with this.

We can refer a window cleaner for you, just note that this is a separate service and separate pricing, our cleaners do not clean the windows themselves.

Currently due to COVID-19, we actually prefer if clients can book when they’re not home or when they can isolate into another room.

It is entirely up to you if you would like to be home.

For first time cleanings, our referred cleaners like to do a walk through with you at the end of the service to make sure you are happy with everything. The cleaner will text or call you 15-20 minutes before being finished if you’re not home.

Tranquil Home has a one cleaner 3-hour minimum.

If you do not feel that your home warrants 3 hours, our cleaners are happy to do some deep cleaning items to fill this time. Please note that for all jobs under 4.5 hours, a single cleaner is sent. For jobs over 4.5 hours, typically a team of two is sent.

Sorry, we do not offer same-day appointments as we do not have employees on-call.

Yes, we offer 5% off for bi-weekly or weekly cleaning services.

Yes, Tranquil Home has a business license. We are also an S Corporation under the name Tranquil Home. We carry both general liability insurance and worker’s comp insurance.

Our cleaners can clean underneath beds, couches, desks, dressers, and other furniture. Please note we do not move furniture, however, we can swiffer or vacuum (with an extension) underneath furniture. Please kindly request this if you would like all furniture to be cleaned underneath.

Tranquil Home’s management is very selective when hiring. All of our employees are hand-picked based on several factors relating to skill and character. We do a full national background check, a DMV background check, require a minimum of 3 professional references, and do social media screening.All new employees are then trained and practice on “tester homes” before we have them clean for our clients. This process allows us to assess is competent and reliable ensuring the best quality cleanings for our clients.
Currently, all Tranquil Home employees have signed an Employee Health Reporting Agreement which requires all employees to self-monitor daily for all COVID-19 symptoms, and any signs of illness. Additionally, all employees are required and must report if they are either diagnosed or exposed to COVID-19.Tranquil Home is not servicing any homes where residents or guests have any contagious illnesses.We are sending out a comprehensive health survey the evening before each serviced home to ensure that their household is healthy. We are asking all clients to kindly please book their cleaning appointment when they’re either not home or can completely isolate in another room.

We do our very best to avoid accidental breakage, but occasionally an accident may occur. If you have sentimental or one-of-a-kind breakables, antiques, etc., we recommend you put them away on cleaning day or making a note to not have them touched. If we do have accidental breakage, we will contact you to make arrangements for replacement or repair.

*Blinds and Plantation Shutters have parts made of plastic that wear out over time. We are as careful as possible when handling these items but cannot be responsible for parts that happen to wear out the moment we clean them.

Due to the number of clients and employees we have, we do not take keys. Instead, we suggest a lockbox or hide-a-key depending on what you are most comfortable with.

Yes, our employees must be able to read and speak English fluently since we offer customized cleanings for our clients.

All Tranquil Home employees love pets, however, if you feel you have an aggressive pet or a pet that will interfere with the cleaners’ work, we suggest to kindly book your appointment when someone is there to help. If you have an indoor-only pet, please let us know so we can make sure your pet does not get out.

Yes, we can do organizing for you. We just need to know what you need to be organized and for approximately how long you will need it.

We can wash/dry and put back on linens if you have a washer/dryer in your home. Please just let us know if you need the beds stripped or if the dirty linens are located in a basket. If you have a backup sets of linens, please let us know the location of them. We are able to wash towels too.

Yes, our cleaners can offer laundry services if you have a washer/dryer in your home. We do not offer off-site laundry. If you do need laundry done we just ask if you can please let our office or the cleaner know the location of your dirty laundry, the setting you would like it washed and dried on, and if you would like the clothes and/or linens put away/on beds. Please make sure to separate any clothes you do not want machine washed.

Our cleaners are supplied with eco-friendly brands like; Bon Ami ; Vinegar; Earth-Friendly Products aka ECOS; Essential Oils; BetterLife, Seventh Generation, BioKleen, EcoMe; and Aunt Fannie’s
Yes, and no. If you have extremely high dirt levels (e.g your bathtub is black) then it might require a strong chemical.Eco-friendly brands do sanitize and clean very well, but for extremely dirty homes you may just need bleach, in which case we might not be the best match for you.In order to determine this or if you are unsure, we recommend sending us pictures of the high dirt areas to (858) 848-0881 or inquiry@tranquilhome.net

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Do you have cleaning service questions we didn't hit on above? Beyond our exceptional, comprehensive selection of professional house cleaning services, we make it a point to provide great customer service. Don't hesitate to contact us today for home cleaning services in the San Diego area.

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